Canonical URL: https://giftcard.news/gift-cards/cipsoft-die-siedler-online-epay-card-support-redemption-2026/ --- description: The September 18 change gives holders of valid paid cards a support route, while the operator says homepage redemption will not return. title: CipSoft opens support redemption for remaining Die Siedler Online cards image: https://giftcard.news/images/social/v1/cipsoft-opens-support-redemption-remaining-die-siedler-online-cards-409f72fb681af7fc320d58d424cae0c2.jpg --- 1. [Home](https://giftcard.news/) 2. [Gift Cards](https://giftcard.news/gift-cards/) # CipSoft opens support redemption for remaining Die Siedler Online cards The September 18 change gives holders of valid paid cards a support route, while the operator says homepage redemption will not return. By [Suzie Elis](https://giftcard.news/author/suzie-elis/) September 18, 2026 2 min read [ Google News ](https://google.com/preferences/source?q=giftcard.news&utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news) Share [ ](https://x.com/intent/post?url=https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fcipsoft-die-siedler-online-epay-card-support-redemption-2026%2F%3Futm%5Fsource%3Dx%26utm%5Fmedium%3Dsocial&text=CipSoft+opens+support+redemption+for+remaining+Die+Siedler+Online+cards&utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news "X") [ ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fcipsoft-die-siedler-online-epay-card-support-redemption-2026%2F%3Futm%5Fsource%3Dlinkedin%26utm%5Fmedium%3Dsocial&utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news "LinkedIn") [ ](https://wa.me/?text=CipSoft+opens+support+redemption+for+remaining+Die+Siedler+Online+cards+https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fcipsoft-die-siedler-online-epay-card-support-redemption-2026%2F%3Futm%5Fsource%3Dwhatsapp%26utm%5Fmedium%3Dsocial&utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news "WhatsApp") ![Die Siedler Online game logo](https://giftcard.news/images/variants/v1/cipsoft-opens-support-redemption-remaining-die-siedler-online-cards-game-logo-w369.webp) Official game identity shown with the operator’s September redemption announcement. Photo: Die Siedler Online / CipSoft CipSoft opened a customer-support redemption route for valid Die Siedler Online cards on September 18\. In its official announcement, the game operator also said that redeeming voucher cards through the homepage would not return. [\[S01\]](#article-source-1) The change concerns access to value already purchased. The linked payment FAQ identifies Die Siedler Online [epay](https://giftcard.news/organization/epay-organization-f75e41fd/) cards and vouchers from PC boxes, separating this process from the game's other payment methods. The legal imprint identifies [CipSoft GmbH](https://giftcard.news/organization/cipsoft-gmbh/) of Regensburg as the operator. [\[S02\]](#article-source-2) [\[S03\]](#article-source-3) ## Support replaces the homepage route Instead of entering a voucher on the homepage, holders are directed to customer support for processing. The FAQ describes a review using account and voucher information together with images of the instrument; for epay cards, purchase-receipt evidence is requested when available. The announcement supplies no processing-time commitment or redemption-volume figure. [\[S01\]](#article-source-1) [\[S02\]](#article-source-2) That changes the operating model for remaining cards from a homepage transaction to an assisted service. It does not introduce a new retail card or announce a new distribution partnership with epay. ## Existing validity limits remain relevant CipSoft's FAQ says the epay cards have a three-year validity period and ceased retail sale in November 2025\. It states that no cards can be accepted after October 31, 2028\. Those are the operator's published terms, not a newly announced September 2026 sales programme or an independent conclusion about expiry law. [\[S02\]](#article-source-2) The new information is the availability of support redemption for cards that remain valid. CipSoft does not disclose how many such cards are outstanding, their aggregate funded value or a cash-refund alternative. ## In this article ### Organizations * [CipSoft GmbH](https://giftcard.news/organization/cipsoft-gmbh/) * [epay](https://giftcard.news/organization/epay-organization-f75e41fd/) ### Sources and documents * [\[S01\] September 18 announcement in the official news archive](https://www.diesiedleronline.de/de/newsarchiv?utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news) — CipSoft * [\[S02\] Official paid-card redemption and validity terms](https://www.diesiedleronline.de/de/hilfe-und-support/fragen-zu-bezahlmethoden?utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news) — CipSoft * [\[S03\] Operator legal identity](https://www.diesiedleronline.de/de/impressum?utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news) — CipSoft GmbH Share [ ](https://x.com/intent/post?url=https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fcipsoft-die-siedler-online-epay-card-support-redemption-2026%2F%3Futm%5Fsource%3Dx%26utm%5Fmedium%3Dsocial&text=CipSoft+opens+support+redemption+for+remaining+Die+Siedler+Online+cards&utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news "X") [ ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fcipsoft-die-siedler-online-epay-card-support-redemption-2026%2F%3Futm%5Fsource%3Dlinkedin%26utm%5Fmedium%3Dsocial&utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news "LinkedIn") [ ](https://wa.me/?text=CipSoft+opens+support+redemption+for+remaining+Die+Siedler+Online+cards+https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fcipsoft-die-siedler-online-epay-card-support-redemption-2026%2F%3Futm%5Fsource%3Dwhatsapp%26utm%5Fmedium%3Dsocial&utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news "WhatsApp") ![Portrait of Suzie Elis](https://giftcard.news/images/variants/v1/suzie-elis-editorial-portrait-w320.webp) About the author ## [Suzie Elis](https://giftcard.news/author/suzie-elis/) Journalist — Gift Cards & Digital Gifting Suzie Elis covers gift card products, digital gifting and distribution for Gift Card News. From reading to building ## Your next move in gift cards. Tell us what you’re building. We’ll help you explore suitable providers. [Find a provider ](https://giftcard.news/find-a-provider/) ## Related articles [Gift Cards](https://giftcard.news/gift-cards/) News ### [La Quinta opens a second local gift-card round with a 50% match](https://giftcard.news/gift-cards/la-quinta-second-local-gift-card-match-holiday-2026/) [Emma Carter](https://giftcard.news/author/emma-carter/) November 1, 2026 2 min [Gift Cards](https://giftcard.news/gift-cards/) News ### [Plano plans a second holiday gift-card bonus round](https://giftcard.news/gift-cards/plano-downtown-holiday-gift-card-bonus-2026/) [Emma Carter](https://giftcard.news/author/emma-carter/) October 29, 2026 2 min [Gift Cards](https://giftcard.news/gift-cards/) News ### [Lakewood launches community gift card with a 50% city bonus](https://giftcard.news/gift-cards/lakewood-community-gift-card-city-bonus-launch/) [Emma Carter](https://giftcard.news/author/emma-carter/) October 28, 2026 2 min ```json 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