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---
description: Virtual Incentives recommends clear research communication, reward choice and a straightforward claiming process when designing survey incentives.
title: Virtual Incentives: Survey Reward Programs and Participant Communication
image: https://giftcard.news/images/social/v1/virtual-incentives-survey-reward-programs-participant-communication-a30390201b2b8d351512968628f4514c.jpg
---

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# Virtual Incentives: Survey Reward Programs and Participant Communication

Virtual Incentives recommends clear research communication, reward choice and a straightforward claiming process when designing survey incentives.

By [Suzie Elis](https://giftcard.news/author/suzie-elis/) November 6, 2018 1 min read 

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 Photo: Source: virtualincentives.com 

[Virtual Incentives](https://giftcard.news/company/virtual-incentives/) recommends combining a suitable reward with a clear explanation of why a survey matters to the participant. Its November 2018 guide argues that an incentive should support, rather than replace, communication about how feedback will be used.

The company discusses several reward formats: electronic gift cards and prepaid rewards, physical products or cards, prize drawings and donations. Each presents different choices for budgeting, delivery and recipient preference.

Digital rewards can be delivered after completion and personalized with the study or sponsor’s message, according to Virtual Incentives. For physical rewards, the guide emphasizes fulfillment speed because a long wait can weaken the connection between participation and appreciation.

For charitable options, the company recommends explaining the cause and the contribution clearly or allowing participants to select a suitable organization. It also describes a curated merchant selection in which respondents choose their reward from brands relevant to the audience.

The guide organizes delivery around five priorities: flexibility, speed, personalization, customer support and an intuitive platform. Clear claiming instructions and a responsive support process are intended to make the reward usable after the survey is finished.

Virtual Incentives presents these as program design principles for improving the participant experience. The article encourages teams to consider their own audience and delivery process when selecting an incentive.

## Sources and documents

ExpandCollapse 
* [How to Build a Survey Incentives Program that Gets Responses](https://www.virtualincentives.com/how-to-build-a-survey-incentives-program/?utm%5Fsource=giftcard.news) — virtualincentives.com

## In this article

### Companies

* [Virtual Incentives](https://giftcard.news/company/virtual-incentives/)

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![Portrait of Suzie Elis](https://giftcard.news/images/variants/v1/suzie-elis-editorial-portrait-w320.webp) 

About the author

## [Suzie Elis](https://giftcard.news/author/suzie-elis/)

Journalist — Gift Cards & Digital Gifting

Suzie Elis covers gift card products, digital gifting and distribution for Gift Card News.

From reading to building

## Your next move in gift cards.

Tell us what you’re building. We’ll help you explore suitable providers.

[Find a provider ](https://giftcard.news/find-a-provider/) 

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