Canonical URL: https://giftcard.news/gift-cards/virtual-incentives-emphasizes-human-powered-customer-service-in-tech-pow-e60f0c39e4b9/ --- description: The provider described how its support team handles gift card redemption questions and follows up with recipients. title: Virtual Incentives Reports Digital Reward Support Score Above 92% in 2022 image: https://giftcard.news/images/social/v1/virtual-incentives-reports-digital-reward-support-score-above-92-2022-4b6f074bfad6115026aca440ca7f8fe8.jpg --- 1. [Home](https://giftcard.news/) 2. [Gift Cards](https://giftcard.news/gift-cards/) # Virtual Incentives Reports Digital Reward Support Score Above 92% in 2022 The provider described how its support team handles gift card redemption questions and follows up with recipients. By [Emma Carter](https://giftcard.news/author/emma-carter/) February 18, 2022 1 min read Share [ ](https://x.com/intent/post?url=https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fvirtual-incentives-emphasizes-human-powered-customer-service-in-tech-pow-e60f0c39e4b9%2F%3Futm%5Fsource%3Dx%26utm%5Fmedium%3Dsocial&text=Virtual%20Incentives%20Reports%20Digital%20Reward%20Support%20Score%20Above%2092%25%20in%202022 "X") [ ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fvirtual-incentives-emphasizes-human-powered-customer-service-in-tech-pow-e60f0c39e4b9%2F%3Futm%5Fsource%3Dlinkedin%26utm%5Fmedium%3Dsocial "LinkedIn") [ ](https://wa.me/?text=Virtual%20Incentives%20Reports%20Digital%20Reward%20Support%20Score%20Above%2092%25%20in%202022%20https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fvirtual-incentives-emphasizes-human-powered-customer-service-in-tech-pow-e60f0c39e4b9%2F%3Futm%5Fsource%3Dwhatsapp%26utm%5Fmedium%3Dsocial "WhatsApp") ![Source image for Virtual Incentives Emphasizes Human-Powered Customer Service in Tech-Powered Reward Program](https://giftcard.news/images/variants/v1/virtual-incentives-reports-digital-reward-support-score-above-92-2022-source-image-w1280.webp) Photo: Source: virtualincentives.com [Virtual Incentives](https://giftcard.news/company/virtual-incentives/) reported a customer satisfaction score above 92% for recipient support in a February 18, 2022 article by team manager [Jessica Barreto](https://giftcard.news/person/jessica-barreto/). The service addressed digital gift card redemption, mobile-wallet use and reward deadlines for the company's client programmes. Typical questions concerned adding a card to a mobile wallet, using a printed digital gift card at a merchant and understanding a reward’s redemption deadline. Barreto said handling those enquiries allowed a client’s own teams to focus on their core customer activity. The company said it requested feedback after support interactions and followed up to check whether recipients’ questions had been resolved. The satisfaction figure was Virtual Incentives’ own reported service metric at the time. The update also identified team members [Julissa M.](https://giftcard.news/person/julissa-m/) and [Nicole L.](https://giftcard.news/person/nicole-l/) as appearing in [Nicereply](https://giftcard.news/company/nicereply/)’s 2022 Customer Happiness Awards list for agents ranked by number of ratings. It did not identify their surnames or describe a new reward product. Barreto’s account positioned recipient support as part of the experience a reward programme creates for its sponsoring brand. It covered the company’s existing operating approach, with examples spanning acquisition incentives, loyalty and market research. ## Sources and documents ExpandCollapse * [Tech-Powered Reward Program Requires Human-Powered Customer Service](https://www.virtualincentives.com/tech-powered-reward-program-requires-human-powered-customer-service/?utm%5Fsource=giftcard.news) — virtualincentives.com ## In this article ### Companies * [Nicereply](https://giftcard.news/company/nicereply/) * [Virtual Incentives](https://giftcard.news/company/virtual-incentives/) ### People * [Jessica Barreto](https://giftcard.news/person/jessica-barreto/) * [Julissa M.](https://giftcard.news/person/julissa-m/) * [Nicole L.](https://giftcard.news/person/nicole-l/) Share [ ](https://x.com/intent/post?url=https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fvirtual-incentives-emphasizes-human-powered-customer-service-in-tech-pow-e60f0c39e4b9%2F%3Futm%5Fsource%3Dx%26utm%5Fmedium%3Dsocial&text=Virtual%20Incentives%20Reports%20Digital%20Reward%20Support%20Score%20Above%2092%25%20in%202022 "X") [ ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fvirtual-incentives-emphasizes-human-powered-customer-service-in-tech-pow-e60f0c39e4b9%2F%3Futm%5Fsource%3Dlinkedin%26utm%5Fmedium%3Dsocial "LinkedIn") [ ](https://wa.me/?text=Virtual%20Incentives%20Reports%20Digital%20Reward%20Support%20Score%20Above%2092%25%20in%202022%20https%3A%2F%2Fgiftcard.news%2Fgift-cards%2Fvirtual-incentives-emphasizes-human-powered-customer-service-in-tech-pow-e60f0c39e4b9%2F%3Futm%5Fsource%3Dwhatsapp%26utm%5Fmedium%3Dsocial "WhatsApp") ![Portrait of Emma Carter](https://giftcard.news/images/variants/v1/emma-carter-editorial-portrait-w320.webp) About the author ## [Emma Carter](https://giftcard.news/author/emma-carter/) Journalist — Retail & E-commerce Emma Carter covers retail, e-commerce and the gift card shopping experience for Gift Card News. From reading to building ## Your next move in gift cards. Tell us what you’re building. We’ll help you explore suitable providers. 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