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---
description: The September release corrects the Value Sold figure in ROLLER's Gift Card Sales report, alongside a separate deferred-revenue reporting issue.
title: ROLLER fixes gift-card sales totals that changed after redemption
image: https://giftcard.news/images/social/v1/roller-fixes-gift-card-sales-totals-changed-after-redemption-aa92906c39239ba75e338c8e2de067d3.jpg
---

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# ROLLER fixes gift-card sales totals that changed after redemption

The September release corrects the Value Sold figure in ROLLER's Gift Card Sales report, alongside a separate deferred-revenue reporting issue.

By [Daniel Brooks](https://giftcard.news/author/daniel-brooks/) September 22, 2026 1 min read [ Google News ](https://google.com/preferences/source?q=giftcard.news&utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news) 

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![A customer hands a card to a cashier beside a payment terminal](https://giftcard.news/images/variants/v1/roller-fixes-gift-card-sales-totals-changed-after-redemption-customer-hands-cashier-w1280.webp) 

 Illustrative card transaction. The people and business pictured are unrelated to ROLLER. Photo: SpotOn / Unsplash. Photo: SpotOn / Unsplash 

[ROLLER](https://giftcard.news/company/roller/) has corrected a gift-card reporting problem in which the value recorded as sold could change when customers later redeemed their cards.

The fix appears in the company's September release notes [\[S01\]](#article-source-1), published September 24 for a release dated September 22\. It concerns the Value Sold field in the Gift Card Sales report.

For venue operators, the practical issue is the separation between the amount sold and subsequent use of that value. A sales figure that changes after redemption can make it harder to compare issuance and spending over time.

ROLLER's gift-card product information [\[S02\]](#article-source-2) describes reporting for sales, redemptions and outstanding deferred revenue. Its platform supports physical and digital cards purchased at a venue or through online checkout, with redemption available through both channels. These are existing capabilities that provide context for the reporting correction.

The September release also fixes incorrect deferred revenue remaining on past bookings. ROLLER lists that as a separate reporting issue.

The notes do not say that cardholder balances changed or quantify affected transactions. They also do not state whether venues need to regenerate previously exported reports, leaving the disclosed change limited to the corrected reporting behaviour.

## In this article

### Companies

* [ROLLER](https://giftcard.news/company/roller/)

### Sources and documents

* [\[S01\] Original primary announcement](https://mysupport.roller.software/docs/roller-release-notes-september-2026?utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news) — ROLLER
* [\[S02\] Primary operating context](https://www.roller.software/features/giftcard/?utm%5Fsource=giftcard.news&utm%5Fcampaign=giftcard.news) — ROLLER

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![Portrait of Daniel Brooks](https://giftcard.news/images/variants/v1/daniel-brooks-editorial-portrait-w320.webp) 

About the author

## [Daniel Brooks](https://giftcard.news/author/daniel-brooks/)

Journalist — Payments, Security & PCI DSS

Daniel Brooks covers payment networks, financial technology, payment security, gift card fraud and PCI DSS for Gift Card News.

From reading to building

## Your next move in gift cards.

Tell us what you’re building. We’ll help you explore suitable providers.

[Find a provider ](https://giftcard.news/find-a-provider/) 

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