Canonical URL: https://giftcard.news/research-trends/giftbit-achieves-99-customer-satisfaction-score-for-2024-07f9f59159e0/ --- description: The company credited Andrew Flaro and its support team in a January 2025 announcement, without publishing the survey denominator. title: Giftbit reports 99% customer satisfaction for 2024 image: https://giftcard.news/images/social/v1/giftbit-reports-99-customer-satisfaction-2024-e7a07beef2f57a40fb7ca6e1e8be3eaf.jpg --- 1. [Home](https://giftcard.news/) 2. [Research & Trends](https://giftcard.news/research-trends/) # Giftbit reports 99% customer satisfaction for 2024 The company credited Andrew Flaro and its support team in a January 2025 announcement, without publishing the survey denominator. By [Suzie Elis](https://giftcard.news/author/suzie-elis/) January 6, 2025 2 min read Share [ ](https://x.com/intent/post?url=https%3A%2F%2Fgiftcard.news%2Fresearch-trends%2Fgiftbit-achieves-99-customer-satisfaction-score-for-2024-07f9f59159e0%2F%3Futm%5Fsource%3Dx%26utm%5Fmedium%3Dsocial&text=Giftbit%20reports%2099%25%20customer%20satisfaction%20for%202024 "X") [ ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fgiftcard.news%2Fresearch-trends%2Fgiftbit-achieves-99-customer-satisfaction-score-for-2024-07f9f59159e0%2F%3Futm%5Fsource%3Dlinkedin%26utm%5Fmedium%3Dsocial "LinkedIn") [ ](https://wa.me/?text=Giftbit%20reports%2099%25%20customer%20satisfaction%20for%202024%20https%3A%2F%2Fgiftcard.news%2Fresearch-trends%2Fgiftbit-achieves-99-customer-satisfaction-score-for-2024-07f9f59159e0%2F%3Futm%5Fsource%3Dwhatsapp%26utm%5Fmedium%3Dsocial "WhatsApp") ![Giftbit colleagues working together at an outdoor table during a team event](https://giftcard.news/images/variants/v1/giftbit-reports-99-customer-satisfaction-2024-colleagues-working-together-outdoor-table-during-w1280.webp) Illustrative Giftbit team photograph published in June 2025, not a photograph of the January announcement. Photo: Giftbit [Giftbit](https://giftcard.news/company/giftbit/) reported a 99% customer satisfaction score for 2024 in an announcement dated January 6, 2025\. The digital rewards provider credited [Andrew Flaro](https://giftcard.news/person/andrew-flaro/) and his team for the result. [\[S01\]](#article-source-1) ## A service measure, with limited methodology The short announcement described the figure as a CSAT customer approval score. It did not disclose the number of responses, response rate, survey wording or which customer interactions were eligible for feedback. [\[S01\]](#article-source-1) That matters when comparing service scores. A percentage collected after support conversations answers a different question from a survey of an entire customer base. Without the denominator and collection method, the published result cannot support a claim that 99% of all customers were satisfied, or establish a ranking against another provider. ## Why support belongs in the reward conversation For a reward programme, sending value and resolving a recipient’s problem are separate responsibilities. A successful delivery record does not settle every question about access, instructions or the next step. Service feedback can reveal how that final experience feels to the person trying to use the reward. The useful reading of Giftbit’s announcement is therefore specific: the company reported a high satisfaction result for its 2024 service activity. Further methodology would be needed to assess its coverage, statistical precision or comparability with other providers. The figure is not a redemption rate, a measure of programme returns or a guarantee about future service. ## Sources and documents ExpandCollapse * [\[S01\] Original source](https://www.giftbit.com/news/giftbit-achieves-99-customer-satisfaction-for-2024?utm%5Fsource=giftcard.news) — www.giftbit.com ## In this article ### Companies * [Giftbit](https://giftcard.news/company/giftbit/) ### People * [Andrew Flaro](https://giftcard.news/person/andrew-flaro/) Share [ ](https://x.com/intent/post?url=https%3A%2F%2Fgiftcard.news%2Fresearch-trends%2Fgiftbit-achieves-99-customer-satisfaction-score-for-2024-07f9f59159e0%2F%3Futm%5Fsource%3Dx%26utm%5Fmedium%3Dsocial&text=Giftbit%20reports%2099%25%20customer%20satisfaction%20for%202024 "X") [ ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fgiftcard.news%2Fresearch-trends%2Fgiftbit-achieves-99-customer-satisfaction-score-for-2024-07f9f59159e0%2F%3Futm%5Fsource%3Dlinkedin%26utm%5Fmedium%3Dsocial "LinkedIn") [ ](https://wa.me/?text=Giftbit%20reports%2099%25%20customer%20satisfaction%20for%202024%20https%3A%2F%2Fgiftcard.news%2Fresearch-trends%2Fgiftbit-achieves-99-customer-satisfaction-score-for-2024-07f9f59159e0%2F%3Futm%5Fsource%3Dwhatsapp%26utm%5Fmedium%3Dsocial "WhatsApp") ![Portrait of Suzie Elis](https://giftcard.news/images/variants/v1/suzie-elis-editorial-portrait-w320.webp) About the author ## [Suzie Elis](https://giftcard.news/author/suzie-elis/) Journalist — Gift Cards & Digital Gifting Suzie Elis covers gift card products, digital gifting and distribution for Gift Card News. From reading to building ## Your next move in gift cards. Tell us what you’re building. We’ll help you explore suitable providers. [Find a provider ](https://giftcard.news/find-a-provider/) ## Related articles [Research & Trends](https://giftcard.news/research-trends/) Analysis ### [Are Gift Cards Taxable? 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