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---
description: Visa’s Serbia research examines AI-assisted shopping, gift discovery, social-commerce scams and expectations of payment institutions.
title: Visa Stay Secure 2026: AI Gift Discovery and Payment Safety in Serbia
image: https://giftcard.news/images/social/v1/visa-stay-secure-2026-ai-gift-discovery-payment-safety-serbia-c39687ef96f46d052d6733537d1c96bb.jpg
---

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# Visa Stay Secure 2026: AI Gift Discovery and Payment Safety in Serbia

Visa’s Serbia research examines AI-assisted shopping, gift discovery, social-commerce scams and expectations of payment institutions.

By [Oliver Reed](https://giftcard.news/author/oliver-reed/) June 11, 2026 1 min read 

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 Photo: Source: rs.visa.com 

[Visa](https://giftcard.news/company/visa/)'s 2026 Stay Secure study in Serbia found that 78% of respondents had used artificial intelligence while shopping. Gift discovery was a significant use: 54% sought gift ideas, compared with 56% who compared prices and 41% who checked reviews.

The Wakefield Research study, released on June 11, showed a gap between assistance and payment authority. Although 90% believed AI tools made online shopping easier and faster, only 9% would let an AI agent complete checkout.

Social commerce brought a separate security concern. Some 57% had bought directly through social platforms. Among respondents who had experienced a scam, 45% said it occurred on social media; 30% reported a financial scam within the preceding year.

Consumers also wanted institutions to provide more protection. Seventy-two percent said alerts about suspicious activity would increase their confidence. Visa said the findings highlighted the need to build trust alongside adoption of new shopping tools.

## Sources and documents

ExpandCollapse 
* [Visa finds AI gift discovery gaining ground in Serbia](https://rs.visa.com/about-visa/newsroom/press-releases/stay-secure-study-serbia-en.html?utm%5Fsource=giftcard.news) — rs.visa.com

## In this article

### Companies

* [Visa](https://giftcard.news/company/visa/)

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About the author

## [Oliver Reed](https://giftcard.news/author/oliver-reed/)

Journalist — Industry Deals & Research

Oliver Reed covers industry acquisitions, investment and market research for Gift Card News.

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