The company said the suspension began at 07:30 on October 14 to protect the system. Its notice does not provide a reopening date, identify the extent of the unauthorized access or establish whether customer information or gift value was compromised.

Deadlines matter before and after delivery

Mafin said it would explain how it will handle gift URLs and digital gifts that expired during the suspension, as well as products that recipients could not use, once the service resumes. It asked recipients to retain their URLs and other product information.

That is a commitment to publish further guidance. The notice does not promise automatic expiry extensions, replacement gifts or refunds. Restoring access and resolving affected rewards therefore remain separate steps in the company's response.

Mafin supplies digital gifts for corporate promotions, surveys and other campaigns, including employee benefits. Its service allows a business to send a URL through which recipients obtain a QR code, barcode or coupon code for redemption in stores or online. The catalogue covers gift certificates, electronic money and products. [S02]

For campaign planning outside the suspension, Mafin’s standing FAQ describes delivery as possible from the next business day, while orders requiring checks of promotional content or

Mafin suspended its digital gift service on October 14 after detecting unauthorized external access, leaving the treatment of gifts that expired during the interruption unresolved. The Japanese operator said in an October 16 update that it was still investigating the impact and implementing security measures. [S01] The company said the suspension began at 07:30 on October 14 to protect the system. Its notice does not provide a reopening date, identify the extent of the unauthorized access or establish whether customer information or gift value was compromised. Deadlines matter before and after delivery Mafin said it would explain how it will handle gift URLs and digital gifts that expired during the suspension, as well as products that recipients could not use, once the service resumes. It asked recipients to retain their URLs and other product information. That is a commitment to publish further guidance. The notice does not promise automatic expiry extensions, replacement gifts or refunds. Restoring access and resolving affected rewards therefore remain separate steps in the company's response. Mafin supplies digital gifts for corporate promotions, surveys and other campaigns, including employee benefits. Its service allows a business to send a URL through which recipients obtain a QR code, barcode or coupon code for redemption in stores or online. The catalogue covers gift certificates, electronic money and products. [S02] For campaign planning outside the suspension, Mafin’s standing FAQ describes delivery as possible from the next business day, while orders requiring checks of promotional content or

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