Online retailer Dysck Pty Ltd, trading as Neptune Blanket, has paid AUD59,400 in penalties after the Australian Competition and Consumer Commission issued three infringement notices, the regulator announced on September 9.

Two notices concern statements made to consumers seeking remedies for sensory mats. The ACCC alleges the emails implied returns or exchanges were discretionary or restricted to store credit issued as gift cards, alongside other conditions affecting product returns.

The regulator says those statements could mislead customers about remedies potentially available under Australia's consumer guarantees, including refunds rather than only store credit.

A third notice concerns alleged omission of mandatory consumer-guarantee wording from a warranty statement. The AUD59,400 total therefore covers all three notices, rather than a separately disclosed gift-card-only penalty.

The data behind the story

The ACCC action covers two different notice groups

The regulator reports two notices about consumer emails and one about omitted warranty wording. Its register identifies the corresponding notice numbers.

notices
Sources
ACCC September9 enforcement announcement; ACCC register: notices2627/02 and2627/03; ACCC register: notice2627/04

Counts of issued infringement notices, not numbers of affected gift cards or a financial allocation. The two email notices also concern return conditions and shipping statements; they are not a gift-card-only penalty. Payment is not admission of a contravention.

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The ACCC action covers two different notice groups (notices)
CategoryInfringement notices
Statements in consumer emails2 notices
Mandatory warranty wording1 notices

The ACCC says Neptune Blanket stopped using the statements, added the warranty wording and updated its processes after contact from the regulator. It provides no gift-card issuance or redemption total.

Payment of an infringement-notice penalty is not an admission of a contravention, the regulator notes. The announcement reports paid notices and alleged misleading statements, rather than a court judgment.

The public register records payment on September 4 for notices 2627/02 and 2627/03 under section 29(1)(m), and notice 2627/04 under section 102(2) of the Australian Consumer Law. That register check confirms the three-notice structure, but does not provide a separate monetary amount attributable only to the gift-card statements. [S02] [S03]