A prepaid card program manager coordinates operational work between the card issuer and the business sponsoring the program, ezeprepaid explains in its January 23, 2023 guide. The functions discussed include card issuance, transaction operations, cardholder support and reporting, with responsibilities determined by the specific arrangement.

The tasks discussed include card issuance, transaction operations and cardholder support. The company argues that experience in those areas can help a sponsor design and run a program without building every operational function internally.

Program manager products, reporting and responsibilities

For commercial selection, Ezeprepaid recommends comparing available card products, branding and pricing. It presents negotiated terms and scalable service options as potential benefits, rather than features that are identical across all program managers.

The guide also emphasizes reporting, with transaction information allowing the sponsor to understand usage. Online portals, mobile tools and a clear customer-service process are additional capabilities it suggests evaluating.

Risk and compliance support form another part of the role described. Businesses still need to establish the responsibilities, controls and service terms of their specific issuer and program manager rather than relying on the title alone.