Steam Japan wallet report contrasts expiry clause with support response

According to that follow-up, support told AUTOMATON that Japanese users’ wallet balances did not then have an expiry set and that no implementation timing could be shared. It also reportedly said users would be emailed expiry information if an expiry became applicable.

The written clause describes six months from funding

Valve’s current Japanese and English agreements both contain a Japan-specific clause stating that unused funds expire six months after being added to Steam Wallet. The stated clock runs from adding the funds, rather than the last account login or the purchase date of an unredeemed physical gift card. [S02]

An original AUTOMATON report has identified a gap between the expiry language in Valve ’s Japanese Steam Wallet terms and Steam support’s reported description of how balances were operating. The article was first published October 9, with a separately dated October 11 follow-up based on the newsroom’s own support inquiry. [S01] According to that follow-up, support told AUTOMATON that Japanese users’ wallet balances did not then have an expiry set and that no implementation timing could be shared. It also reportedly said users would be emailed expiry information if an expiry became applicable. The written clause describes six months from funding Valve’s current Japanese and English agreements both contain a Japan-specific clause stating that unused funds expire six months after being added to Steam Wallet. The stated clock runs from adding the funds, rather than the last account login or the purchase date of an unredeemed physical gift card. [S02]

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