Member Access Processing selected customer-experience author Robert Spector to deliver the keynote at uConference23, its annual credit union client event. MAP's April 11, 2023 archive page carries an announcement dated February 16 for the conference scheduled on August 16–17, 2023 in Seattle.

The program placed member experience and service at the center of MAP's twenty-fifth annual user conference. Spector was presented as an author and speaker on customer and employee experience, including his work on Nordstrom's approach to service.

MAP said the event would bring credit unions together with industry specialists to discuss payment developments and their implications for members. Planned sessions included making better use of existing payment investments and evaluating new services.

The announced agenda also covered industry trends, regulatory changes and new market opportunities. MAP described a small conference format intended to support detailed discussions between its clients and payments experts.

The provider's credit union offering includes debit, credit, ATM, mobile, reloadable prepaid and gift card programs through the Visa Debit Processing Service platform. The source announcement described plans for the event, rather than reporting attendance or outcomes after it took place.