Flight Centre Canada joined Tillo’s brand network in an agreement announced on June 17, 2026, making its travel gift cards available through business rewards channels. The partnership connects a travel retailer with programmes that use gift cards for loyalty, employee recognition and customer incentives. [S01]
The opportunity is to reach people through their employer or rewards provider before they have chosen where to book a trip. But the travel card is not a general payment instrument. Its redemption rules bring the customer into Flight Centre’s own sales process.
Travel rewards enter an assisted booking channel with its own fees
Flight Centre Canada is part of Flight Centre Travel Group. The group’s flagship retail business began in Australia in 1982 and entered Canada in 1995, according to the Canadian company’s history. It sells travel through an advisory retail model, rather than operating the flights or hotels a customer ultimately books. [S02]
Tillo supplies the rewards distribution connection. In the partnership announcement, Flight Centre Canada’s Anita Emilio frames gift cards as a way to make travel available through rewards, while Tillo’s Katie Cannon links the addition to demand for more varied redemption options. [S01]
The partners occupy different stages of acquisition: Tillo reaches the organisations selecting rewards; Flight Centre then handles the travel purchase. For the retailer, that may introduce a new booking relationship without first winning the customer through a direct travel search.
Flight Centre’s published Canadian terms say its gift cards are denominated in Canadian dollars and redeemable through participating Canadian stores or travel experts by phone, not through the website. Cards can be used across more than one purchase, do not expire and can cover part of a booking, with the customer paying the balance. A travel-expert service fee applies. [S03]
The current Canadian gift-card page, checked October 19, specifies a travel-expert service fee of CAD 39 per adult for Canada and the continental US, excluding Hawaii, or CAD 69 for other destinations, including Hawaii. Taxes and supplier fees are additional. The fee applies once per adult aged 13 or over per booking, whether one-way or return, and is non-refundable even when the trip is cancelled. These current retail conditions are not a disclosed Tillo wholesale fee. [S03]
Published Flight Centre Canada service fees
Current assisted-booking fees on the Canadian gift-card page, observed October 19, 2026.
CAD per adult per booking
Tap or hover for details. All values are also available in the data table.
Source
Adults aged 13 or over; charged once per person per booking for one-way or return travel. Taxes and supplier fees are additional. The service fee is non-refundable even if the trip is cancelled. These are current consumer booking fees, not gift-card denominations, Tillo contract charges or June 2026 launch-day prices.
Show data tableHide data table
| Category | Fee per adult per booking, before taxes |
|---|---|
| Canada and continental US, excluding Hawaii | 39 CAD per adult per booking |
| Other destinations, including Hawaii | 69 CAD per adult per booking |
The fee and assisted booking route matter to reward buyers. A digital gift can be delivered through one system while still requiring human assistance at redemption. That may suit a complex trip, but it is a different experience from entering a code into a fully self-service checkout.
For Flight Centre, prepaid value directs the eventual booking conversation towards its own distribution channel. If the gift covers only part of a trip, the customer must fund the rest. That creates an opportunity to sell a larger travel purchase, but it is not evidence that this partnership has already raised average booking values.
For Tillo, adding travel broadens what its business clients can offer beyond everyday retail. The employer or loyalty sponsor funds the reward, while the recipient’s eventual trip and any additional spending remain separate decisions.
The announcement does not disclose supplier discounts, distribution fees or incremental bookings. Its cited consumer enthusiasm for travel is not a performance result from this integration. The useful measure will be completed redemptions and new customers acquired on terms that work for both the reward buyer and the travel retailer.
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Suzie Elis
Suzie Elis covers gift card products, digital gifting and distribution for Gift Card News.