Pandora selected InComm Payments as the exclusive supplier and distributor of its UK corporate gift cards in June 2023, extending the partners’ existing retail distribution relationship. The announcement planned a digital-only business programme for that summer through InComm Connect, initially describing values from £20 to £200. InComm’s December 2023 retrospective subsequently described the programme as launched. [S01] [S02] [S07]
A corporate value range with channel-specific conditions
The corporate programme now linked from Pandora’s UK retail website publishes a different loading range: any value between £10 and £500. Its public FAQ distinguishes business purchases from the retailer’s consumer website, which has separate terms. The chart records the current corporate FAQ rather than treating the 2023 launch range as unchanged. [S03] [S06]
Pandora corporate gift-card loading range
Current public corporate FAQ linked from Pandora UK, read on 19 October 2026.
GBP
Tap or hover for details. All values are also available in the data table.
Source
These are the boundaries of the publicly stated any-value corporate loading range, not two fixed denominations or sales observations. The June 2023 announcement specified £20 to £200; current consumer retail terms separately specify £25 to £250. Account approval is required to order.
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| Category | Published face-value boundary |
|---|---|
| Minimum corporate load | 10 GBP |
| Maximum corporate load | 500 GBP |
The original business use cases included employee benefits, loyalty rewards, sales promotions and customised orders. InComm’s international executive Frankie Juliano presented digital delivery as a way to tailor those orders. The agreement added a jewellery brand to a UK distribution business InComm had operated since 2006. Contemporary coverage in Professional Jeweller corroborated the announced route and range, but supplied no independent sales or redemption results. [S02] [S08]
The current programme requires an approved business account and supports individual or bulk orders. Buyers can manage past orders, invoices and delivery status, and choose delivery direct to recipients or to themselves for redistribution. Its FAQ lists bank transfer, open banking and payment cards, with credit subject to application. Volume discounts are discussed individually; no public discount schedule is disclosed. The buying FAQ states that digital cards carry no additional purchase fee beyond face value. [S03] [S05] [S10]
Corporate redemption guidance allows use on Pandora’s UK website and at participating stores, excludes multi-brand retailers, wholesalers and the Republic of Ireland, and requires sterling redemption. It states 12-month validity, no top-ups and one gift card per transaction; a shortfall can be paid with another accepted payment method. Cards can be spent once received, while delivery guidance says fulfilment can take up to 24 hours after confirmed funds depending on payment method. [S04] [S10]
The published channels do not use identical wording. Pandora’s general UK terms set a £25 to £250 loading range for consumer purchases, identify Stored Value Solutions UK as issuer and manager for newer cards, and distinguish cards issued before 9 September 2024 by EML. Those terms permit up to three cards in a qualifying in-store purchase but only one online, whereas the corporate FAQ states one per transaction without that distinction. Neither range nor aggregation rule should be substituted across channels without checking the specific card. [S04] [S06]
The corporate support pages say staff can attempt to block and replace lost or stolen value if funds remain intact. The merchant’s general terms instead say lost or stolen cards cannot be replaced. That difference is unresolved in the public guidance. Cancellation is available before corporate fulfilment, while the buying FAQ says fulfilled digital orders cannot be cancelled or changed after delivery. [S03] [S06] [S09]
The public documents establish a business distribution route and product conditions. They do not disclose the programme’s sales, client count or contribution to Pandora’s revenue. The current corporate range therefore describes the offer available for business enquiries, rather than measured demand or the commercial outcome of the 2023 agreement. [S02] [S03]
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Oliver Reed
Oliver Reed covers industry acquisitions, investment and market research for Gift Card News.