Yoyo presented its Wrapped marketplace as an employer incentive channel on March 29, 2026, with individual and bulk digital purchasing and delivery through WhatsApp or SMS. Its examples cover recognition, performance rewards and seasonal gifting; the quarterly-target example is illustrative rather than a measured customer case. [1]
Bulk recipient entry has a published limit
Later marketplace terms, version 2.0 dated June 22, 2026, make the administrative proposition more concrete. Clause 4.3 allows up to 30 recipients to be added individually per transaction and up to 5,000 recipients in a bulk file upload. These are different input routes and different limit bases. The larger number does not establish the monetary capacity of a transaction or the number of gifts successfully received. [3]
Yoyo marketplace: published recipient-entry limits
The June 22, 2026 terms specify two input limits: 30 recipients added individually per transaction and 5,000 recipients in one uploaded file.
recipients
Tap or hover for details. All values are also available in the data table.
Source
The bases differ: transaction versus file upload. These are published capacity limits, not counts of gifts delivered, redeemed, employees served or transactions completed. Monetary limits are separately displayed at checkout.
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| Category | Maximum recipients |
|---|---|
| Added individually: per transaction | 30 recipients |
| Bulk file: per upload | 5,000 recipients |
The same terms state a processing charge of 5% of gift-card face value plus VAT, subject to a minimum R5 per card. Individual-card and transaction value limits are shown at checkout and may differ between guest and registered senders. The public contract therefore supports a fee rule and recipient-entry limits, but not a universal maximum order value. These are June 2026 terms observed in October, not a reconstruction of the March launch tariff. [3] [4]
The choice offered to the recipient depends on the product. A Unique Gift Card is restricted to its named merchant. A Wrapped Gift Card can be used with participating merchants except Takealot. A Takealot card is a separate merchant-specific product, cannot be topped up and credits any remaining redeemed value to the Takealot wallet under Yoyo’s terms. Participation can change, and online redemption is not available for every card. [3] [4]
Cards normally remain valid for three years from issue or a top-up, until fully redeemed. Delivery uses WhatsApp, with SMS when WhatsApp is unavailable. Yoyo defines its delivery obligation as successful dispatch, which is distinct from the employee opening the message or spending the balance. A replacement wiCode reflects the remaining balance after a partial redemption, while wrong-number corrections cease to be available once value has been redeemed. [3] [4]
The refund policy, also dated June 22, says digital cards are issued after successful payment and are generally non-refundable once issued, subject to applicable law. Employer administrators therefore need to check recipient numbers, merchant restrictions and reward eligibility before paying; bulk entry does not remove these decisions. [5]
The March article advertised more than 100 brands and over 27,000 South African locations. The wider product page places Wrapped beside Yoyo’s gift-card and voucher infrastructure. These supplier reach claims do not mean that every card works at every outlet, and they are not counts of employees rewarded. Neither the March announcement nor the reviewed marketplace terms establish an improvement in employee retention or a measured reduction in administrative work. [1] [2]
In this article
Emma Carter
Emma Carter covers retail, e-commerce and the gift card shopping experience for Gift Card News.