YOUGotaGift launched an English and Arabic Help Center for the YOUReward gift card platform on October 30, 2024. Dashboard resources covered account setup, adding funds, greeting-card design and reward management through FAQs and narrated video tutorials.

The FAQ section covered basic product questions as well as tasks such as uploading a greeting-card design. The company said it aimed to give users answers to common questions without requiring a support enquiry.

Video guides were available in English and Arabic. Topics described in the announcement included account setup, adding funds and managing rewards through the dashboard.

YOUGotaGift said users could open the resource from the Help Center button in the lower-left area of YOUReward. The launch focused on self-service guidance for existing functionality, with no user adoption or support-volume results disclosed.